Debswana accepts that it has an obligation to deal fairly and consistently with complaints and grievances from stakeholders in order to create greater mutual confidence. A transparent approach for handling complaints and grievances has been adopted to develop trust and build good relations between Debswana and its stakeholders.
The Public Complaints and Grievance Procedure provides a defined and consistent process for expressing complaints and grievances, as well as a guarantee that they will be handled in a structured manner. It aims to ensures that suitable staff (i.e. with required technical expertise) are involved in assessing and responding to the complaints and grievances raised to identify, resolve and facilitate improved performance. The procedure contributes to providing an environment in which a lasting socio-economic benefit to host communities can be fostered through improved understanding of the operation’s impact on stakeholders.
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