Our Operations<div class="ExternalClassFDBE9CB9A96D45B08F71B48E61B39D2D"><p>​Jwaneng, Orapa, Letlhakane, and Damtshaa diamond mines</p></div><a href="/Operations/" title="Find out more about our Operations">Find out more</a>http://www.debswana.com/Lists/Banners/DispForm.aspx?ID=4Our Operations
Fixed and mobile plant<div class="ExternalClass0D5FAF664ED74A09B250268ABD4A02FA"><p>​We have skilled men and women who operate and mainatin our fixed and mobile plant.</p></div>http://www.debswana.com/Lists/Banners/DispForm.aspx?ID=9Fixed and mobile plant
Our People and Our Community<div class="ExternalClass18F8442ED9304390BE79AAB71DC4595B"><p>​Caring about the safety and wellbeing of our people, our environment and our equipment</p></div><a href="/Sustainability/" title="Find out more about Sustainability">Find out more</a>http://www.debswana.com/Lists/Banners/DispForm.aspx?ID=5Our People and Our Community

Public Complaints and Grievance Procedure

Debswana accepts that it has an obligation to deal fairly and consistently with complaints and grievances from stakeholders in order to create greater mutual confidence. A transparent approach for handling complaints and grievances has been adopted to develop trust and build good relations between Debswana and its stakeholders.

The Public Complaints and Grievance Procedure provides a defined and consistent process for expressing complaints and grievances, as well as a guarantee that they will be handled in a structured manner. It aims to ensures that suitable staff (i.e. with required technical expertise) are involved in assessing and responding to the complaints and grievances raised to identify, resolve and facilitate improved performance. The procedure contributes to providing an environment in which a lasting socio-economic benefit to host communities can be fostered through improved understanding of the operation’s impact on stakeholders.

Follow the links below to access the tool.

Complaints Log Complaints Procedure