Mining diamonds, enriching the nation<div class="ExternalClassEF8FFF0D5CDA40B09305050DEFD62BA2"><p>Debswana is the world's leading diamond producer by value​, and second largest by volume.</p></div><a href="/About-Us/Pages/default.aspx" title="Find out more about Debswana">Find out more</a>http://www.debswana.com/Lists/Banners/DispForm.aspx?ID=1Mining diamonds, enriching the nation
Our People and Our Community<div class="ExternalClass18F8442ED9304390BE79AAB71DC4595B"><p>​Caring about the safety and wellbeing of our people, our environment and our equipment</p></div><a href="/Sustainability/" title="Find out more about Sustainability">Find out more</a>http://www.debswana.com/Lists/Banners/DispForm.aspx?ID=5Our People and Our Community
Our Operations<div class="ExternalClassFDBE9CB9A96D45B08F71B48E61B39D2D"><p>​Jwaneng, Orapa, Letlhakane, and Damtshaa diamond mines, along with the Morupule Coal Mine</p></div><a href="/Operations/" title="Find out more about our Operations">Find out more</a>http://www.debswana.com/Lists/Banners/DispForm.aspx?ID=4Our Operations

Public Complaints and Grievance Procedure

Debswana accepts that it has an obligation to deal fairly and consistently with complaints and grievances from stakeholders in order to create greater mutual confidence. A transparent approach for handling complaints and grievances has been adopted to develop trust and build good relations between Debswana and its stakeholders.

The Public Complaints and Grievance Procedure provides a defined and consistent process for expressing complaints and grievances, as well as a guarantee that they will be handled in a structured manner. It aims to ensures that suitable staff (i.e. with required technical expertise) are involved in assessing and responding to the complaints and grievances raised to identify, resolve and facilitate improved performance. The procedure contributes to providing an environment in which a lasting socio-economic benefit to host communities can be fostered through improved understanding of the operation’s impact on stakeholders.

Follow the links below to access the tool.

Complaints Log Complaints Procedure